After Service Parts

Semiconductor Production Equipment Manufacturer

Challenge

To provide short response time to requests of replacement parts from the end-users of the client's products.

Solutions

Set-up "Parts Banks" in five locations across Japan (two locations in the Kyushu region and one location each in Chugoku, Kansai and Tohoku regions).
Supply replacement parts from each of these Parts Banks, 24 hours a day, seven days a week.
A part can reach the end-user's plant from the Parts Bank in 30 minutes.

Benefits

With Yusen Logistics' service, the client is able to offer speedy after-sale services for the equipment it delivers.
The client was able to avoid the investment that would normally be required in constructing temperature controlled warehouses and other facilities.
Our service freed the client from the need to build a 24/7 delivery network for its replacement parts by itself.
The client was able to reduce costs, such as the costs associated with full-time staff and other personnel expenses needed to supply replacement parts.
By utilizing Yusen Logistics global network from origin, the client is able to centrally manage information on arriving and departing cargo and increase efficiency.